Refund Policy

Effective date: 4 July 2025

1. Who may request a refund?

Any first‑time buyer of a SkilledYou “English for Business” course is covered by our 14‑Day 100 % Money‑Back Guarantee.

2. Guarantee window

• Start: the calendar date and time your payment is confirmed.
• End: 23:59 (your local time) on the 14th calendar day after purchase.

3. What is refundable?

• Full course fee (USD 199) – we refund the entire amount you paid.
• No restocking or processing fees.
• No prorated refunds after the 14‑day period.

4. How to request a refund

1. Email support@skilledyou.com – or – call +1 769 600 1486
2. Provide your purchase email and (optional) reason for refund.
3. We will respond within one business day.

5. Processing timeline

Approved refunds are issued to the original payment method within 10 business days. Bank‑post timing may vary by card issuer or local network.

6. Chargebacks

Please contact us first. Unwarranted chargebacks filed before contacting support may be contested with proof of service delivery.

7. Contact

Halbert Marketing LTDA (CNPJ 42.651.100/0001‑28) Rua Wilson Barbosa de Melo 23, Aracaju – Sergipe, CEP 49037‑590, Brazil 📧 support@skilledyou.com | 📞 +1 769 600 1486

8. Governing law

This policy is governed by the laws of Brazil. Any dispute shall be resolved in the courts of Aracaju – Sergipe, Brazil.

9. Changes

We may update this policy to reflect legal or operational changes. If we do, we will post the revised version here and email registered users.